Stafford County Utilities has introduced a new online tool to provide residents with real-time updates on water outages and repair work. The interactive map, available at utilities.staffordcountyva.gov/outage, shows active outages, affected areas, and repair status. The tool aims to enhance communication and transparency for the county’s more than 40,000 water customers.
The full press release:
Stafford County Utilities has launched a new communication tool to keep customers informed about water outages and repairs. A water outage map is now available at utilities.staffordcountyva.gov/outage, providing residents real-time updates on water outages and repairs.
Here’s how it works:
- Active, confirmed outages appear as clickable dots.
- Click the dot for the corresponding outage for details like the number of affected homes/businesses, repair status, and any related road closures.
- Once service is restored, the incident disappears from the map. (Road or landscape repairs may still be ongoing.)
Depending on the circumstances related to the incident, restoration of roads, landscapes, etc., may still be in progress and may take additional time.If you view the map and the header reads “no active outages,” there are most likely no ongoing incidents. If the map doesn’t show an outage but you suspect a problem, don’t hesitate to call Stafford County Utilities Customer Service at:
- Business Hours on Weekdays: (540) 658-8695
- Nights/Weekends/Holidays: (540) 658-4857
Stafford County’s new outage map highlights its commitment to reliable, responsive service. Stafford County Utilities works around the clock to ensure safe, high-quality drinking water for over 40,000 customers. Guided by the County’s “customer first” value, the team is dedicated to creating a positive experience by valuing, respecting and listening to all customers. The Utilities team works tirelessly 24 hours a day, seven days a week, 365 days a year, to ensure the availability of safe and reliable drinking water to its customers.
As Prince William County grows, officials highlight the need for new water sources to meet future demand. A primary concern is the expansion of data centers, which have become a significant consumer of water.
Calvin Farr, General Manager of Prince William Water, explained the county’s projected water needs: "We have dynamic hydraulic models we look at, really, to see if we can handle the additional growth. And if we don't, we identify capital needs. At that point, we put that in our master plan for capital needs that, you know, that is needed to supply additional growth."
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The City of Manassas is facing a potential threat to its future water supply, as the Virginia Department of Environmental Quality (DEQ) has initiated a review of the city’s water withdrawal permits from Lake Manassas. The DEQ is evaluating whether to rescind the city’s grandfathered rights, which have long allowed Manassas to withdraw water under older, less restrictive conditions.
A change in the city’s withdrawal permit could significantly impact its ability to meet future water needs. City officials, during a recent council meeting, expressed concerns about the DEQ’s review and stressed the urgent need for action.
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The Virginia Department of Health’s Office of Drinking Water and the Rapidan Service Authority issued a continued "Do Not Use Water Advisory" for the Wilderness Water Treatment Plant. The advisory, first implemented on August 21, is still in effect following reports of an unknown odor in the drinking water.
Despite extensive testing and sampling by a VELAP-certified private lab, the cause of the odor has not been identified, and no harmful contaminants have been detected. The odor is noted to be dissipating, but the advisory will remain until it is sufficiently reduced or eliminated. The Rapidan Service Authority is actively working to address and mitigate the odor.
