Manassas ranks above average in 8 Citizen Satisfaction categories surveyed
In a survey conducted by one of the nation’s leading community-based market research firms, results showed that citizen satisfaction in the City of Manassas is significantly above national and regional benchmarks in a number of service areas. Overall, three categories stood out: the overall quality of citizen services provided; the overall quality of water and sewer utilities; and the effectiveness of communication with the public.
Categories where the City of Manassas scored significantly higher than the national and regional benchmarks include:
- Maintenance of streets
- Sidewalks and infrastructure
- How safe residents feel in their neighborhood at night, in commercial/business areas of the City and in City parks
- Maintenance of neighborhood streets
- Cleanliness of City streets
- Access to information about City services
- Opportunities to participate in local government
- Satisfaction with residential garbage collection and residential curbside recycling
The percentage of residents satisfied with customer service is 15 percent higher than the national average. Survey participants responded more than 20 percent above the national average when asked how satisfied they were with customer service in regards to response time and customer service experience.
“Having worked with City staff for the last year, I know how our dedicated staff goes above and beyond to provide services to the community,” said City Manager W. Patrick Pate. “I am extremely proud that resident opinions show that City of Manassas staff are significantly above the nation in customer service.”
City Council and staff are pleased with the results, not only because they highlight what the City is doing right, but because the survey shows what priorities the community has in coming years. Major services that were recommended as top priorities for investment over the next few years include: overall flow of traffic and ease of getting around; overall quality of public education; and overall quality of economic development.
ETC Institute used a random sample of households within the City of Manassas for this survey. They had a goal of 400 completed surveys being returned to provide this data and received 405 surveys from all areas of the City of Manassas. To read the survey results presented by ETC Institute, visit manassascity.org/CSS.
The preceding promoted post was written by the City of Manassas.
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Join the adventure and solve clues, unravel mysteries, and dive into the captivating stories that make Manassas unique. It’s a perfect outing for friends, families, or anyone looking for a fun and engaging way to explore this vibrant city.
Ready to embark on this unforgettable journey? Visit Manassas Scavenger Hunt for tickets and details.
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The Manassas City Council began its three-day retreat on Thursday at James Madison’s historic Montpelier, located over 80 miles south of the city. The event quickly raised concerns about public access after members of the public who traveled to attend the meeting discovered the venue was locked and inaccessible.
Virginia law mandates that government meetings remain open to the public unless they are specifically classified as legal closed-door sessions. According to Virginia’s open meetings laws, the Council’s work session and retreat did not qualify as a closed-door meeting, raising questions about compliance.
Former Councilwoman Lynn Forkell Green attended the event and confirmed the gate to the complex was locked. “I couldn’t get in. Had I not had the cell numbers of council members, I would not have gained access because the meeting space was more than a mile past the gate, and the complex was closed,” Forkell Green said. While she was able to contact a council member who provided the entry code, she noted that most members of the public would not have such relationships or access.
Travel to French soil and join us for a night filled with two of the most beloved French traditions—no plane ticket required! ?
On January 25th, we invite you to experience the magic of Galette des Rois, a 700-year-old tradition celebrated across France throughout the entire month of January (and even beyond!). This sweet, almond-filled puff pastry topped with a golden crown isn’t just a treat—it’s a celebration! The lucky person who finds the fève (a porcelain charm hidden in one of the slices) becomes the King or Queen for the Day, and don’t worry—there will be plenty of royalty to go around! ??
But that’s not all! In France, Les Voeux (New Year’s wishes) continue throughout January, often accompanied by Champagne and good cheer. We’re bringing that festive spirit to you, with a lively evening packed with French food, wine, and music.
What’s in store:
Experience the passion and drama of Puccini’s “The Girl from the Golden West”.
Featuring special guest musicians from The Chesapeake Youth Orchestra,
this performance brings Puccini’s masterpiece to life with an extraordinary cast.
