Stafford, Virginia, January 31, 2012 – Express Employment Professionals announced that it has been named to Inavero’s 2011 Best of Staffing™ Client list. Best of Staffing, presented in partnership with CareerBuilder, is the nation’s only satisfaction award that recognizes exceptional client service within the staffing industry.
“Less than one percent of staffing firms in the U.S. and Canada have been named to the Best of Staffing List for Client Satisfaction,” said James Matthews, franchise owner of the Express Stafford office. “We are proud and honored to be recognized for our efforts in this way.”
Staffing firms competing to make the Best of Staffing list underwent a rigorous client survey process followed by careful analysis of responses to determine satisfaction levels. Express received satisfaction ratings of 9 or 10 out of 10 from 74 percent of their clients, significantly higher than the industry’s average of 47 percent. Best of Staffing participants secured a place on the list by earning an average Net Promoter Score? that was more than double the national staffing industry benchmark for client satisfaction.
“These are exciting times as the staffing industry is helping lead the way to renewed economic vitality,” said Eric Gregg, Inavero’s Founder and CEO. “It has been estimated that staffing firms have helped to fill at least one quarter of the 93,000 new jobs opening up each month in North America over the past year. Along with the increase in demand for talented job candidates, companies engaging with staffing firms expect impeccable service more than they ever have. It is our hope that businesses searching for a staffing partner use the Best of Staffing List as a guide to firms that have truly outperformed the industry for the service that they provide.”
Inavero designs and manages satisfaction surveys for a global list of clients in more than 15 countries. Inavero’s proprietary technology platform gathers and reports staffing firm client and talent satisfaction information through online surveys. Inavero’s team analyzes satisfaction feedback from more than 300,000 staffing firm clients and talent each year, and serves at the American Staffing Association’s exclusive research partner. The firm’s surveys protect more than $4.3 billion in staffing firm annual revenue. Inavero’s complete Best of Staffing list can be viewed at www.bestofstaffing.com.
In addition to making the Best of Staffing list, Express’ International Headquarters was named a World Class Franchisor by FranSurvey for the sixth year in a row and Best Staffing Firm to Work for finalist by Staffing Industry Analysts.
The Stafford Express Employment Professionals franchise began operation in 2008 and serves Fredericksburg, Stafford, and the surrounding areas. Express provides expertise in evaluation hire, temporary staffing, professional search and human resources and works across a wide variety of industries. Worldwide, Express employs nearly 300,000 people each year and has more than 550 offices in four countries.
-Unedited press release
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