Prince William County’s emergency dispatchers—often referred to as the “first” first responders—are being recognized for their behind-the-scenes heroism during National Public Safety Telecommunicators Week, April 14–20, 2025.
During its April 1 meeting, the Prince William Board of County Supervisors passed a proclamation honoring the county’s public safety telecommunicators for their dedication to the community. Supervisor Victor Angry (Neabsco District) introduced the resolution, which Chair At-Large Deshundra Jefferson read aloud.
“We thank you for the voices that calm and direct us in moments of crisis,” said Chair Jefferson.
The proclamation recognizes the highly trained professionals who answer 911 calls, dispatch emergency services, and provide life-saving instructions—all while remaining calm under pressure.
Michele Surdam, who leads the Department of Public Safety Communications, accepted the proclamation alongside staff members.
“This job is not for the faint of heart,” said one of the department’s representatives. “It’s our job to bring calm to chaos.”
The proclamation highlights the essential role dispatchers play in coordinating emergency response efforts with law enforcement, fire and rescue teams, and emergency medical services.
Supervisor Yesli Vega (Coles District) echoed her appreciation during Supervisors’ Time, adding:
“Let’s not forget the human beings behind the headsets.”
This week, residents are encouraged to thank the telecommunicators who work tirelessly, often anonymously, to keep the community safe—24 hours a day, seven days a week.
National Public Safety Telecommunicators Week was first introduced in 1981 and is observed annually during the second week of April.
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