The City of Manassas has just completed and received the results of the third City Citizen Satisfaction Survey. This survey is performed every two years by ETC Institute to assess resident satisfaction with the delivery of City services, to help determine priorities for the future of the community and to measure trends from previous surveys and benchmark against other communities.
The 2018 City of Manassas Citizen Satisfaction Survey shows that 81 percent of residents rated the City as an excellent or good place to live. Overall, the survey results showed that satisfaction with City Services is much higher than in other cities. The City of Manassas rated above the U.S. average in 51 out of 64 areas and above the regional average in 49 of 64 areas that were compared.
The City of Manassas rated 23 percent above the U.S. Average and 21 percent above the regional average in the Overall Quality of City Services. The City was rated 27 percent above the U.S. average and 29 percent above the regional average in Customer Service from City Employees.
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