Chick-fil-A ranks as the number one restaurant on the American Consumer Satisfaction Index released this month.
It’s the second year the fast-food restaurant won the top spot, beating out competitors Panera Bread, Subway, and Arbys, respectively.
It’s good news for Chick-fill-A at Bristow owner Mike Lovitt, who says the place known for its chicken sandwiches aims to convert guests into raving fans of Chick-fil-A.
It starts with clean restaurants, and greeting customers with a smile and an enthusiastic greeting “Welcome to Chick-fil-A!” and “How may we serve you?” when they approach the front counter.
“And, the food’s gotta taste good,” said Lovitt.
But excellent service also means always being vigilant, says the retired U.S. Army Colonel.
“We must consistently treat our guests to a clean restaurant, fast service, attentive and courteous team members, and good tasty food. Our team members execute “second-mile” mile service which goes above and beyond what is expected by our guests to strive for the “Wow” factor.” In our restaurant, we also go to great lengths to treat everyone with honor, dignity, and respect”.
The top nod also goes to a restaurant adheres to the principle of closing on Sunday on Sundays to allow its employees to spend time with family and friends.
And unlike other fast food franchises, it’s uncommon to see owners with multiple Chick-fil-A stores. That allows owners to focus on guests, service, and food quality.
And when it comes to finding the right owners for restaurants, “Chick-fil-A has a long, detailed interview process and is looking for people with good character,” he added.
Chick-fil-A at Bristow is located at 9939 Sowder Village Square just outside Manassas. They’re open Monday through Friday from 6 a.m. to 10 p.m., and Saturdays 6:30 a.m. to 10 p.m.
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