Updated
Sprint cell phone service has been restored. In the future, if you call 911 in & get a busy signal, use a landline or another cell provider.
— Prince William Co PD (@PWCPoliceDept) August 17, 2016
Updated
From Sprint spokeswoman Adrienne Norton:
Some wireless customers in the area might experience a busy signal if they use 911 service. We are working aggressively to resolve and service restoration is underway. I’ll let you know as soon as I have an update and the issue is fully resolved.
Original post
If you’re a Spring Wireless customer, you might have trouble calling 911.
The text below was contained in an email send to Prince William County first responders:
Prince William County VA is experiencing reports of degraded cellular service (by Sprint) is adversely impacting 9-1-1 emergency calls in the county. It is recommended that landline usage or another cellular service provider be used for 9-1-1 emergency call service.
Jurisdictions Impacted:
· Prince William County
· Arlington County
· Fairfax County
· Montgomery County
· Prince Georges County
Sprint cellular service is affected throughout the area. If you receive a busy signal when you call 9-1-1, you should attempt to text to 9-1-1, use a landline phone or use a cellphone covered by another provider.
Potomac Local requested a comment from Sprint but has yet to hear back. We’ll update this post if we hear from the company.
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