Editor’s Note: “Making Tech Work for You” is a promoted post that is sponsored by JTC Inc. and written in partnership with Potomac Local.
Based in Alexandria, Virginia, NCC is a large and respected collection agency that serves the government, healthcare providers, utilities companies and credit unions across the U.S.
Deborah Feldman is the IT Director at NCC and for a couple of years, her IT team has partnered with Jewell Technical Consulting, Inc. This beneficial partnership has shown that JTC, Inc. can both be a primary IT provider and work alongside a company’s existing IT team.
Feldman explained how the joint partnership with NCC and JTC, Inc. works.
“We [NCC] work hand in hand with [JTC]. We work very closely with them on a daily basis…we handle the desktop support, we handle stuff that we can handle internally and JTC takes care of any network issues or changes that need to happen.”
Though NCC’s IT team has only worked with JTC, Inc. for a period of two years, it has been clear that JTC, Inc. has stood out from all the rest. JTC, Inc. possesses a “much larger knowledge base” and their customer service and responsiveness to client issues have always been praised, NCC is no exception.
“We’ve dealt with other groups in the past,” said Feldman, “…[and] some of the other groups we’ve worked with we would be stuck in a lurch because the one who knew how to do what we needed done was off-site…[which] didn’t work out very well.” So far, collaborating with JTC, Inc. has greatly enhanced NCC’s business.”
Recently, JTC, Inc. assisted NCC with virtualizing their servers, which among other things, has helped to reduce NCC’s footprint and boost the company’s security. Feldman said that “NCC had ten individual servers…and we have virtualized 80% of our servers…which has greatly cut down on the footprint and greatly cut down on the physical maintenance because we don’t have those physical boxes anymore.”
In regards to the company’s footprint, Feldman said “…because of the virtualization, we’re not jumping around anymore, everything is centralized into these two virtual machines…rather than ten different machines on your network…”
Lastly, Feldman recognized JTC, Inc.’s great customer service.
“They’re very responsive. If we have an issue they’ll usually get it fixed same day,” said Feldman, “They have the knowledge base there and the people there and the ability to say ‘ok, you need this done today, we’re [going to] get it done for you today'”.
JTC is a Microsoft Certified Partner and a Dell Authorized Partner and utilizes Microsoft and Dell technology.
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