In West Virginia, BSR at Summit Point specializes in security driving and firearms training to better prepare military personnel private citizens to handle threats posed by terrorism and crime. By taking two of Summit Point’s internal servers and merging them together, JTC, Inc. has made it easier for Summit Point to continue to provide great service to its clients.
Chris Otto, a retired Army policeman, is the Assistant Director of Training and a Security Driver and Firearms Instructor at BSR at Summit Point. Speaking of the services that JTC, Inc. provided, Otto said that “they helped provide a dual redundancy server system to integrate all of our operators and users to basically co-exist on the same network.”
Otto further elaborated that prior to JTC’s help, BSR at Summit Point had a small group of people working off of a small business server, along with 10-12 other users with their own desktops running on different operating systems.
Otto added that BSR encountered problems with communicating and transferring data to one another until JTC came in and “revamped our system”. By putting all users on the same, single server, Otto said that it resulted in “everything [being] all interconnected so we can communicate a lot better and faster.”
JTC’s work has brought something valuable to the mission of BSR at Summit Point by making the system more secure. Otto explained that in the past BSR had many open wifi networks and JTC “produced something that would run everything through a single server but also secured all of the access points, whether they be hard-lined or wireless.”
Summit Point has been working with JTC since 2010, and since then BSR has had a “great relationship” with JTC.
Otto said that JTC’s capabilities and professionalism were “top notch” and that no one has given him any complaint about these capabilities. If BSR encountered any issues, communication with JTC was easy and effortless and it appeared that there were several occasions when JTC would send same business day assistance and/or within 24 hours.
JTC’s team has also provided hands-on training for BSR at Summit Point employees. Otto remembered one time when employees were having some issues on how to work their new server.
JTC responded by “sending a couple of guys out the following day and they went to every single individual and their workstations…just showing them, training them how to navigate or whatever the situation was.”
JTC designed and implemented a high availability, virtual server environment, utilizing thin client technology. Built on Microsoft and Dell.
JTC is a Microsoft Certified Partner and a Dell Solutions Provider.
JTC is always open to talk to you about your IT questions. Why not start now and post your question below for our resident expert JTC’s Mike Walker to review.
You can also email them. Mike will take your questions and provide answers each week.
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