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Report: 911 Outages Caused by Verizon’s Failure to Upkeep Facilities

Outages to 911 service in our area following this past summer’s June 29 derecho storm were avoidable, states a new report fro the Virginia State Corporation Commission. The report goes on to suggest what Verizon must do to prevent such outages in the future.

More in a press release:

According to the staff’s findings, the 911 service outages were a direct result of Verizon’s failure to perform the necessary maintenance on its central office facilities, and were compounded by its inability or failure to monitor and respond, both internally and externally, to the outages.

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