For a Better Commute. For Better Connected Communities in Prince William & Stafford, Va.

Comcast customers report outage

Comcast has put the blame for yesterday’s service outage on a work crew who was installing guard rails along an area road. That crew, apparently, cut a fiber line while they were working which lead to a wide service outage for Comcast customers in Woodbridge.

Service was restored overnight.

“Comcast technicians were immediately alerted to the issue through our internal monitoring systems and were promptly on scene to begin assessing the situation and repairing the damage to the fiber line.  As you noted, all services were restored late last night.  We apologize for the inconvenience this may have caused our customers,” stated Comcast spokeswoman Aimee Metrick in an email.

The outage affected both cable TV and internet customers.

Updated 6:10 a.m. Wednesday

The Comcast outage that affected multiple Woodbridge residents Tuesday night has been fixed, apparently.

Still no word from a Comcast spokeswoman on what exactly caused the outage, or when it was repaired.

When we called a customer service call center last night, we learned one of the fiber lines had been cut, prompting the outage.

Woodbridge, Va. ––
Some cable customers in Woodbridge are reporting troubles with their Comcast service.

Customers in the Dale City area, especially off Spriggs Road and those who live off of U.S. in Woodbridge are without service at this hour.

A call to the Comcast customer service centers told us that a “fiber cut” is to blame for the service outage in the area.

A company spokeswoman has not immediately returned our request for comment.

The outage comes at Woodbridge District Supervisor Frank J. Principi is set to hold his first Tele Town Hall meeting. During the meeting, residents will be called and asked if they would like to speak with the supervisor and ask questions of him.

A representative from Principi’s office said the outage could potentially affect the Tele Town Hall event.

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