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Updated: Sprint 911 issues resolved

Updated 

 

Updated 

From Sprint spokeswoman Adrienne Norton:

Some wireless customers in the area might experience a busy signal if they use 911 service. We are working aggressively to resolve and service restoration is underway. I’ll let you know as soon as I have an update and the issue is fully resolved.

Original post

If you’re a Spring Wireless customer, you might have trouble calling 911. 

The text below was contained in an email send to Prince William County first responders: 

Prince William County VA is experiencing reports of degraded cellular service (by Sprint) is adversely impacting 9-1-1 emergency calls in the county. It is recommended that landline usage or another cellular service provider be used for 9-1-1 emergency call service.

Jurisdictions Impacted:

·         Prince William County

·         Arlington County

·         Fairfax County

·         Montgomery County

·         Prince Georges County

Sprint cellular service is affected throughout the area.  If you receive a busy signal when you call 9-1-1, you should attempt to text to 9-1-1, use a landline phone or use a cellphone covered by another provider.

Potomac Local requested a comment from Sprint but has yet to hear back. We’ll update this post if we hear from the company.

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