JTC helps company clear big hurdle in transition to cloud

Michael Lynn is the co-owner and president of Soils and Environmental Services, Inc. (SES) located in Manassas.

The company supplies its clients with environmental management services, including soil interpretations, storm drains and wastewater system management. SES has been working with Jewell Technical Consulting, Inc. for nearly nine years.

JTC, Inc. helped move the company to the cloud.

“Well, the problems we had before was keeping our data and our programs housed in-house. It was going to mean a costly equipment upgrade to be able to keep doing what we were doing and had the ability to expand.

Lynn said a move to the cloud became very attractive once he learned he wouldn’t be faced with costly equipment upgrades.

“So it [the Cloud] helped in two ways; one is it kept us from coming up with large amounts of cash for a capital expenditure and it let us budget our monthly expenses so that we’d know what our exposure would be every month, so that was the financial advantage,” said Lynn.

The cloud was let his employees be more productive wherever they are using smartphones and tablet computers.

“We have technicians that are on the road and we have people that live in some remote locations where teleworking one day a week or two days a work week saves us commuting time and makes them more productive,” said Lyons.

Problems with the SES’s internet service provider made the migration process difficult.

“[The internet service provider was] telling us that we had a certain level of service and the cloud wasn’t performing correctly and so we kind of got caught in a catch-22 for two or three months where JTC was saying ‘everything on our end is good’ and the internet service people were saying ‘everything on our end is good’ so we said that’s great but nothing’s working,” said Lynn.

Despite initial problems, JTC, Inc. rose to meet the challenges head on. ”

We finally did narrow it down that it was the internet service provider and not JTC but JTC certainly stepped up and they were there at a moment’s call…,” Lynn explained, “I’ve also told John [the owner of JTC] that the only place I get better service than JTC is at Chick-fil-A…their customer response and customer service is one thing but customer care is another thing and they care.,” said Lynn.

JTC is a Microsoft Certified Partner and a Dell Authorized Partner and utilizes Microsoft and Dell technology.