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Now Hiring: Patient Advocate

By Potomac Local News December 8, 2013 4:42 pm

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Description: Patient Advocate

Direct Report: Office Manager

FLSA Status: Non-Exempt, Hourly Employee

Team Philosophy Statement

The Center provides affordable access to integrated and coordinated primary, dental, prenatal, and behavioral health care services to the entire family under one roof. We operate with a team of caring, competent, and productive providers and staff who focus on quality, compassionate, and coordinated care in order to provide outstanding service to patients and families. Our staff place a high value on teamwork. They must accept changing duties, be multi?skilled, and perform a variety of tasks in the care of our patients. Each member of the team is dedicated to continuous learning, and contributes toward our goal of providing outstanding health care services to our patients.

Position Description

The Patient Advocate is an hourly position responsible for the operation of the Front Desk and Call Center. This is a patient-facing position that requires an ability to multitask in stressful situations while providing excellent service to patients, colleagues, and third party organizations in the Center and over the telephone and computer.

The Patient Advocate is responsible for facilitating the coordination of patient care from an administrative and financial perspective. Within a Community Health Center setting, the patient population varies greatly and it is important the Patient Advocate is able to deliver services in the native language of the patient and in a culturally competent manner at all times. The Patient Advocate is often the first and last point of contact for patients and it is important this person presents professionally and friendly at all times. This person collaborates with other Patient Advocates, Medical and Dental Assistants, and Providers to complete his/her work.

The Patient Advocate must know and apply the policies and procedures established by the Center to ensure proper implementation of our sliding scale program, including the assessment and collection of fees based on income and dependents. The Patient Advocate is responsible for the collection, count, and documentation of patient fees, completion of financial paperwork, e.g., daily bank deposit and petty cash counts.

The Patient Advocate is also responsible for the implementing the Front Desk Manual and provider-specific appointment protocols. The Patient Advocate is responsible for updating and correcting patient financial accounts and the copying and mailing of authorized medical record requests. The Patient Advocate is responsible for the regular upkeep of the indoor/outdoor building lobby and waiting rooms to ensure a positive impression for all patients and visitors.

Essential Functions:

1. Answers phones and schedules appointments for both new and established patients; collects all necessary patient information for the appointment.

2. Provides patients and the general public with information about the Center including services provided and fees associated with those services; maintains current knowledge of fee schedule and services at all times.

3. Works interdependently with the other Patient Advocates to ensure that daily administrative and financial tasks are completed in a timely manner such as printing

encounter forms, checking messages, monitoring the fax server, appointment reminder calls, etc.

4. Collects patient payments, registration, sliding scale documents and confirms all essential information such as patient contact, insurance, income, and demographic information.

5. Assigns walk-in appointments appropriately and correctly classifies patient visits in the Electronic Medical Records system.

6. Responsible for collecting patients’ payments; enters the payment correctly and provides patients with a receipt; maintains petty cash; completes Daily Cash Collection Worksheet correctly.

7. Participates in outreach events such as local health fairs and shelter visits, including nights and weekends.

8. All other duties as assigned.

Qualifications, Education, and Experience:

1. College Degree Preferred

2. 5-7 Years Experience In A Medical Office Setting

3. Read, Write, and Speak Fluent English/Spanish

4. Proficient in Microsoft Office Suite programs and Electronic Medical Records

5. Ability to Multi-Task, Work Extended Hours, And Add Immediate and On-Going Value To The Center’s Operation

Greater Prince William Community Health Center

4379 Ridgewood Center Drive, Suite 102, Woodbridge, VA 22192

703-680-7950

GPWhealthcenter.org