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PRTC Upgrades Phone System

By Potomac Local News August 1, 2012 10:30 pm

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PRTC Customer Service Agent Kenyetta Whitford takes a call from a customer. Whitford helps customers get where they need to go.

PRTC Customer Service Agent Kenyetta Whitford takes a call from a customer. Whitford helps customers get where they need to go.

WOODBRIDGE, Va. – An upgrade to the phone system at the Potomac and Rappahannock Transportation Commission provides riders easier access to vital travel information without having to wait to personally speak with a Customer Service Agent.

The upgraded phone system saves some passengers from waiting on hold to speak with PRTC staff and enables PRTC Customer Service Agents to devote more time to callers who need individualized attention.

The improved phone system enables passengers to:

• Receive scheduled bus arrival times based on the bus stop number or bus route;

• Learn about bus fares and passes;

• Hear service alerts; and

• Confirm or cancel previously scheduled off-route trips on OmniLink local buses.

PRTC’s OmniLink local buses can travel up to ¾ mile off the standard route to pick up and drop off passengers who are unable to access a regular bus stop. Passengers must call Customer Service at least two hours in advance to book OmniLink off-route trips.

To access information about OmniLink off-route bus trips, callers must speak once with a Customer Service agent to get their personalized phone system ID and password. Once callers have that information, they may confirm or cancel their scheduled trip at any time of the day or night. All other information on the phone system is available without an ID or password.

PRTC provides commuter and local bus services in Prince William County and the Cities of Manassas and Manassas Park. The Customer Service office is open from 5:30 a.m. to 8:30 p.m. To speak with an agent or test the new phone system, call (703) 730-6664.

-Press release